What are the first steps I should take if I encounter an error with my e-book or app?
These steps are always good to take when you first encounter a problem. Very often they'll clear the issue up.
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Log out of your account in the app.
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Power your device off completely, and leave it that way for about 30 seconds.
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Turn your device back on.
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Open the app and log in to your account.
If that doesn't work, try this next level.
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Uninstall the app from your device.
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Power your device off completely, and leave it that way for about 30 seconds.
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Turn your device back on.
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Go to the app store on your device and re-install the app.
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Log into your account.
If that still doesn't work, drop us a line letting us know what's happening and we'll do our best to help out.
Last updated: Jul 13, 2020
Views: 472
