Question and Answer

I get an "account problem" error when I try to log in

 

Sorry for the trouble!

First, make sure that you're logging in with the correct library card number and PIN. You can test this by logging into your WCCLS account online. If you get an error message logging in there as well, then you know it's an issue of the incorrect PIN or password. Not sure what your PIN is? Find out! 

If you know that your library card number and PIN are correct, and you're still getting the error message, that means there is an issue on your library account that's preventing access to OverDrive. It could be one of these issues:

  • Your account is in collections
  • Your account has fines of $50 or greater
  • Your account is expired
  • There is a block on your account due some other issue

To resolve this, contact your local library and find out what the issue is on your account. They will work with you to resolve the problem.

 

Last updated: Jun 15, 2017

Views: 54

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