Question and Answer

I'm only getting the first few minutes or a prologue of my audiobook on Libby. How do I get the whole thing?

 

If you're using the app on a device, it may be an issue with the download. Try these steps to remedy:

  1. Tap Shelf Shelf, in the navigation footer.
  2. Tap Loans at the top of the screen.
  3. Tap Title status: Borrowed, 100% downloaded button, then Remove Download.
  4. Wait for two minutes, then completely close the app:
    • On Android devices: Open your recently used apps list, find the Libby app, and swipe to close it.
    • On iOS devices: Close the Libby app by swiping up from the app switcher on your iPhone or iPad.
  5. Reopen the app.
  6. Go to your Shelf Shelf, in the navigation footer, then tap Title status: Borrowed, tap to download button next to the title. This will download a fresh copy.


If you still run into the same trouble after all of these steps have been taken, it may be that the file was updated between you checking it out the first time and now. In order to access the updated file rather than the cached file in your app, try these steps to remedy:

  1. Tap Shelf .
  2. Tap Manage Loan next to the problematic title..
  3. Tap Reading Journey.
  4. Tap Actions (in the top-right corner), then Delete Journey. Tap Proceed to confirm.


If neither of these sets of steps happen, please fill out this form and staff will assist you.

 

Last updated: May 23, 2025

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